CAPITEC NOT TAKING ACTION AGAINST UNAUTHORIZED PAYMENTS

I had an unauthorized recurring subscription, which showed that it was pending on my Capitec Card. I called Capitec to inform them that i did not authorize a recurring subscription, but a once off payment only. The Capitec agent then informed me that she cannot help me if i do not cancel my current Capitec card, which i just purchased recently. I cancelled all services with the Company that took a recurring fee from my account, so why do i have to cancel my card, just to go and pay for another one.