Capitec not taking accountability for their system upgrade error

My name is Neville. I have been buying vouchers using the capitec banking app from January to date and I would see them on the app anytime I remembered to check. On the 25th December I decided to use one of them and to my surprise they were all gone.

I called Capitec and the only department I could speak to was ***** who them gave me 2 incomplete couched nrs which could not be accepted by the merchant.

On the 27th December I contacted their call Centre and the lady I spoke to advised she was escalatng and will get back to me before end of business and nothing happened.

On Saturday I went to the branch and they had to call cause it can only be sorted by the team at their Head office.

When I got home I decided to call them again and spoke a manager who promised the money will be refunded back into my account by end of business AGAIN nothing happened 👎🏽

On Sunday I called and spoke to an arrogant consultant by the name Kelly who was very rude and eventually hung up on my wife.

I called back and spoke to Adriana who said the department is not working today however the matter was reported on a normal working day but never attended to. She then ignored the call and after minutes of me not ending the call she hung. Capitec doesn't care about customers 👎🏽👎🏽👎🏽👎🏽👎🏽