FS
Fareen S
1 reviews | Active since Dec 2020
28 Dec 2020, 14:06
Capitec not reversing immediate payments.
I have transferred funds to the wrong account as I was in a hurry and it was an immediate payment I contacted them several times with no positive feedback. They advised to contact the bank that I sent funds into and they advised they can't assist me.
Immediate payment or not you should be able to assist customers.
I trust someone from higher authority will help me solve this case as i have seen a number of the same incidents with no positive feedback.
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Replies (2)
Capitec Bank's replyOfficial
28 Dec 2020, 16:15Good day Fareen
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Dec 2020, 16:15
Official
Good day Fareen
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
FS
Fareen S's updateReviewer Update
29 Dec 2020, 12:30You have not contacted me and the day is almost over
FS
Fareen S's update29 Dec 2020, 12:30
Reviewer Update
You have not contacted me and the day is almost over