Capitec not responsive

First off, let me start by explaining how terrifyingly difficult it is to get through to a consultant. On hold for hours?? No, I don't think so. Then, having to resort to email, I'm still not provided feedback on a matter I needed clarification on. I mean, come on, this is my money we're talking about. I need answers. Whether it's an error, or a misunderstanding on my part, I NEED TO KNOW for peace of mind. Especially during festive season! At this point, I'm too afraid to use my debit card! Your email address is "clientcare@capitec" ... where exactly is the "care" part, Capitec? Not cool, guys.