Capitec not responding to ***** case

I received a call from Capitec Support Group offering loans. She explained I need to give my details Name, Surname, Address, Telephone number and Id to verify that I am a client . I don't know how but she created a beneficiary with my name and surname but the account was a Standard Bank account which I do not possess. Than amounts started to disappeared out of my account it totaled up to R2939.50. Basically looking like I paid those amounts into that account. I called Capitec explained what happened the lady said I shouldn't give my information to anyone. How when it is them calling she needed to verify me (information was given but not my bank details).

Anyway I explained the whole story and she told me to stay on the line she will contact Standard bank to notify them but there is no guarantee that I will actually get my money back and that I need to report this at the police station and send the case number to them otherwise they wont be able to assist me, When I got to the police station today they said to me they cant help me I should go to the bank they need to sort it out. I than emailed the lady who helped me and I never received a response back.

My app was blocked and my card as well. But now I want to know what will happen since it was a **** how will they help me recover my losses. Since they say this "If you fall victim to *****, we will do everything in our power to reimburse you, but take note that you will NOT be reimbursed in situations of negligence, like: *Sharing your PIN with ANYONE, even a family member, a Capitec Bank employee, the Police or someone who offers assistance."

I feel very disappointed and I feel like moving to another bank.