Capitec not resolving ***** cases

So I've noticed Capitec has been investing my case since the 16 of November 2019 when I reported an incident of ***** on my bank account its now the 27th of December and no resolve only got a response here on hellopeter but nothing was resolved, no proof the findings of the investigation, no feedback, no money repaid. The bank is clearly not taking me serious as a customer I will be taking this case up with the Ombudsman