CAPITEC NOT RELEASING MY SALARY!!!!!

For almost 2 years my salary has been coming into Capitec from the DRC without any issues and with a standing instruction on file. Last month all of a sudden there was a problem and Capitec called me while I was in South Africa, the lady assured me that everything is fine now and I will have no further issues. This month there is again a problem with Capitec releasing my salary!!!! I have now tried since Thursday last week to reach the back with NO success, the phones are just not answered. I have sent a mail as that is what the lady told my wife I need to do this morning and still NO response and NO salary!!!! The bank refuses to speak to my wife although I was assured she has power of attorney on my account. Is Capitec going to fund my debit orders going off tonight?? And will they also sent letters to all my debtors explaining why my accounts are not paid all though my salary has been with them for days?????? THIS IS UNACCEPTABLE