Capitec not refunding my premiums on funeral cover premium deducted for person already passed away.

I had a funeral cover with Capitec. On 29/02/2020 my father passed away. In the week of 9 March I submitted the claim to Capitec, and requested the cover to be cancelled, as my father has now passed away. The debit order for the premium for March, was however already deducted on 1 March 2020.

The cover duly paid out, but the premium for March has not been refunded. I have called in a few times, but this issue just seems to be ignored.

I had the same cover a 2 other reputable insurers, and both refunded my March premium, because how can I pay for the cover of someone, that has already passed away.

This is really very bad service.