capitec (NOT RECOMMENDED)

if i could give capitec a 0 rating i would do so gladly. i withdrew cash at an atm ,money came off my account and loadshedding hit the atm. long story short.i have not recieved a refund into my account and all i was told is that it will take up to 30 working days. this is ridiculous. i do not reccomend capitec bank to anyone. you will wait forever for a refund,customer service sucks big time and your money is not safe with capitec bank. their staff is not helpful at all. i even said to the agent on the call that i will be closing my capitec account if my money is not refunded and all i was told is (okay).they clearly do not care about their customers.