Capitec not providing airtime N not refunding been a month

For a month now Since 9 June have been asking hy email, for refund of R50 airtime that i bought from Telkom on 01 June. Capitec blamed telkom in an email response to me. But its Capitec fault. I complained here on Hellopeter on 24 June and got a phone call to send proof of Telkom entries;which i did. On 01 July ibgot a text fhat a Dineo is working on this but still NOTHING! I have stopped buying airtime via Capitec. Many people face this issue with you!!! Refund my R50! "Capitec: Dineo from Service Admin is working on your query (incident ***8) and will be in contact soon. Info: ***"