Capitec not paying lotto winnings

I have been using the Capitec app to play Lotto for a considerable period, trusting that the system would function as it should. However, upon conducting a spot check, I discovered that 41 tickets purchased between 4 July 2025 and 24 July 2025 have not been credited with their respective winnings. When I contacted Capitec for assistance, I was dismissively told to take up the matter with Ithuba—a blatant deflection of responsibility. I have since called and written to Ithuba, yet no response has been provided. This is unacceptable. Let me be clear: I played via the Capitec app, was charged by Capitec, and therefore Capitec bears the responsibility of ensuring I receive my rightful winnings. It is not my job to chase down third parties because your platform’s integrations fail. Now, I am forced to waste time scrutinizing my bank statements to validate each transaction—a task that should never fall on the customer. The public is expected to trust these systems, yet clearly, they are not functioning as they should. Below are the Capitec transaction references and dates for the unpaid tickets. This is not merely an inconvenience—it is a breach of trust and service. Capitec Reference number Date Ticket purchased TSHK***0 4/7/2025 TSHK***0 4/7/2025 BLNI***9 6/7/2025 EBHA***9 6/7/2025 IEUL***7 6/7/2025 MQQU***0 6/7/2025 NMW***/7/2025 QLNR***5 6/7/2025 SVXP***5 6/7/2025 UCCI***5 6/7/2025 UEUY***6 6/7/2025 YCRB***7 6/7/2025 YDPH***9 6/7/2025 TJBO***1 8/7/2025 APPB***/7/2025 ISKA***/7/2025 WHGD***/7/2025 MWCF***/7/2025 DRCC***/7/2025 FPPT***/7/2025 TDRO***/7/2025 ARJB***/7/2025 DOFM***/7/2025 IMHG***/7/2025 XHOR***/7/2025 SYUE***/7/2025 MMJV***/7/2025 - 5 DRAWS GCDK***/7/2025 ICFH***/7/2025 KIIW***/7/2025 SOKE***/7/2025 YTYL***/7/2025 DJKK***/7/2025 EUVX***/7/2025 NIPJ***/7/2025 XLWR***/7/2025 KAQI***/7/2025 NBIS***/7/2025 UTYM***/7/2025 IBBU***/7/2025 TSHK***0 4/7/2025 -10 DRAWS