Capitec not lekker

Received a phone and got offered credit for what I QUALIFIED for being R115k on my credit card a R41k loan and revolving credit of R200k. I was rather surprised. I said I'd look at increasing my credit card to R50k and maybe same for a revolving credit facility. All I had to do was submit the docs reqd. Got an email from them about how I'm just 1 Step closer and to please read through the agreement and terms and conditions and a consultant would be calling me soonest. My wife submitted the reqd from her email on my behalf as I could not do so at the time.Week later I've heard zip. Follow up with an email. Please send docs. Did so. Within 20 min get a snotty sms saying declined and read this booklet to increase your chance. Like how has Capitec become so non customer service oriented? The worst dealing ever. I've requested Adeem Salie to contact me via calling into Capitec and emails all for nought in order to understand what I did wrong or why everything was so positive then to get a ****py sms. Not the cheapest with zero regard for the customer. Smoke and mirrors Capitec - another typical bank in SA