Capitec not knowing how to handle complaints from clientele.

I am not satisfied with the service I received from Capitec Bank, Campus Square Branch today. For some weird reason there are people who are doing unauthorised debit orders on my account of either R58.00 and R56.00. By the name of Safety Box Em- ********** -3 or Rescuebox Em- ********** -3.

As Capitec does not give their clientele the notification of every cent that leaves one account. I only discover this when I pulled my 3 months bank statement.

There I was instead of eating my lunch rushing to Capitec Bank for assistance. The woman whom was assisting me she showed less concerned. She informed me that if is above 40 days the reverse transaction cannot be actioned. On top of that she informed me that if they have to do the reversal internally then they going to charge me R40.00 per debit order.

What the hell?? what are we honestly paying Capitec for. Aren't they supposed to safeguard our money? She did not even try to check whom were the people whom are busy debiting money from my account .

Why not does Capitec have the decency of informing us their clientele of every cent that is being deducted from our bank accounts? Really now, this is not excellent customer service, at all. Unless if they work with the people that are busy taking us for rides and taking our money from our accounts. I see why most people I know have moved banks. I am going to do the same as I honestly work hard for the money that I have to be treated in such a way.