AN
Arenda N

1 reviews | Active since May 2017

29 Apr 2020, 15:05

CAPITEC NOT KEEPING BY MY REQUESTS

Good Day

I am NOT happy with Capitec especially with deductions on loans how in the world can you put me on areas and also not keeping by the DATES I ASKED TO DEDUCT!!!! I get paid on certain dates and therefore I asked to deduct after the 29th NOT ON THE 27TH EACH MONTH AND MAKING ME BROKE!!!!!!!!! I AM NOT RICH I DO NOT WORK FOR A RICH COMPANY I ALSO HAVE TO BUY FOOD AND LIVE I LOOK INTO OTHER PEOPLES EYES BECAUSE YOU DEDUCT WHEN YOU WANT TO AND DON'T EVEN GIVE ME A CHANCE TO DO MY OTHER PAYMENTS NOW I HAVE BEEN ON THE LINE 30 MINUTES ALREADY WASTING MY PRECIOUS TIME GETTING YOUR STUPID MISTAKES CORRECT IF I AM IN AREAS WHY IN THE WORLD DID YOU NOT DEDUCT THAT AMOUNT ALSO NOW I CAN'T EVEN ACCESS THAT MONEY THANKS TO CAPITEC'S STUPIDITY I WANT THIS SORTED ASAP I HAVE HAD IT WITH YA'LL REALLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Apr 2020, 15:25
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply07 May 2020, 11:55
Official
Good day Arenda N

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank