Capitec not honest with customer service promises

Capitec client care BOASTED that I could apply for a reimbur*****t of funds caused by their app being offline for 2 days. I had put fuel in my vehicle, and couldn't use the app to transfer funds or order medicines or buy electricity. I had to use an Uber, and loan money until I could get to an ATM. This was a total disruption of my work day, and unnecessary cost to myself, all caused by Capitec. Why do I diligently pay BANK FEES when you arent providing the services ? Client care now states no, I do not qualify. Despite offering proof of costs to myself.

They also have never addressed the fact that someone falsely froze my bank account on another occasion, causing me not to be able to use my account for over a week.

Disgusted !! Time to shop for a new bank.