Capitec not helping

On May 2 2024 l tried to collect cash Sent from a Capitec ATM. Apparently it was faulty and did not dispense the money but slip came out saying cash was issued. I went into the bank immediately and informed them. I was informed an investigation would be carrier out and outcome expected in 7 to 14 working days. Since then nothing fruitful has come out. I have been to the bank several times and have made several calls to customer care. It's promises and lies on top of each other. If r2000 takes more than 35 days to investigate l can imagine the situation with bigger money. Capitec should consider that l did not demage the ATM, l need to use my money it's small but mine I am human and only have a portion of patience Why have consultants and customer care if you still cannot solve simple cases and inside your bank you advertise in big letters (simplicity)