Capitec not helpful with reversing a payment

Item: Capitec Bank
Rating: 1
Author: Francois K

On 31 Oct '25 we've accidentally made a salary payment to the wrong person. We've notified Capitec within 30min and requested the payment to be stopped/reversed. Capitec informed us that the request for reversal was refused by the person who wrongly received it...YES Capitec, OF COURSE a person who received money mahala will refuse such a request.

I completely understand that the error was on our side, but it's amazing how Capitec simply gives the person who wrongly received the money and opportunity to either accept or decline such a reversal request. So how does Capitec protect a client in such a case?

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

05 Nov 2025, 08:37

Good day Francois Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Capitec Bank's reply05 Nov 2025, 08:37

Official

Francois K's updateReviewer Update

05 Nov 2025, 13:15

Capitec has a "report transaction" option, charge R70 for it, just for the consultant to tell me that there's nothing Capitec can do about the situation..then WHY do you even have that option??? How can you charge me R70 for something you KNOW you can't do anything about.. outright ***** !!

Francois K's update05 Nov 2025, 13:15

Reviewer Update

Francois K's updateReviewer Update

05 Nov 2025, 15:23

There was no clarity. You charge R70 for a service which you anyway can't offer. At least reverse the R70 you've charged

Francois K's update05 Nov 2025, 15:23

Reviewer Update

There was no clarity. You charge R70 for a service which you anyway can't offer. At least reverse the R70 you've charged