Capitec not helpful

I was retrenched I was told my account will be settled for the balance of the time of retrenchment and will be settled within 60 business days I went to a cape Town branch and was told I need to pay interest if any for the 2 months of the settlement I have received sms that I owe and that my account will be handed over a letter sent in post after the smses were sent about it being settled within 60 business days I have sent numerous emails to credit insurance department to ask what is the amount that needs to be paid for the balance of time of retrenchment to this day still waiting on a reply