Capitec NOT helpful and take no responsibility

Absolutely and totally unwilling to help! AGAIN!!! I have just called capitec helpline because I just received notification of a debit order for 487.00 for multi voice deducted from my account by multichoice! I don’t have a Multichoice account! The capitec ‘supposed to helpline’ tell me all I can do is go into the branch to try and get assistance. About two months ago 13450.00 was taken out of my 80 year old mom’s account into another capitec account and capitec were completely non sympathetic and not even remotely helpful - seems this issue is already going the same way! Capitec are so helpful and quick to get your business but not at all helpful or willing to take responsibility for your money once they have it in their hands!!!!