Capitec not helpful
Money ****** out of our account, our last money, which is needed badly with lockdown and the capitec branch doesnt even attempt to register a complaint, or query, despite a saps case being opened. They tell us not our problem. Card ******** and cloning is everywhere, but at least the other banks register queries, and attempt to refund.
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Replies (3)
Capitec Bank's replyOfficial
16 Apr 2020, 14:58I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply16 Apr 2020, 14:58
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
's updateReviewer Update
17 Apr 2020, 09:14Your consultant tried to phone ONCE. While i was driving. And not again. Maybe its time to go public with ALL the details, including what was saod by YOUR representative(Ben.mrs Mans wasnt available) at the virginia branch..... And then his issue of public is also a moot point.
's update17 Apr 2020, 09:14
Reviewer Update
Your consultant tried to phone ONCE. While i was driving. And not again. Maybe its time to go public with ALL the details, including what was saod by YOUR representative(Ben.mrs Mans wasnt available) at the virginia branch..... And then his issue of public is also a moot point.
's updateReviewer Update
17 Apr 2020, 17:28Capitec Bank has REP****, with the following.
Capitec: Your unauthorised transaction claim is closed. The Ombudsman for Banking Services can be contacted on *** or *** for further assistance.
My card was cloned by a scanning device (disguised as a cheap cell phone) left at the atm, and DESPITE cctv footage from the garage involved, still denied our claim. According to Capitec, I entered the pin, withdrew the cash and only after the transaction went to report to our capitec branch. What is accurate is that the card was swallowed by the machine, wouldnt cancel the transaction, wouldnt return the card. At this point we went to report to capitec, as that card was the only way for us to purchase groceries. En route the bank notification sms came through about withdrawals. Our account was emptied. R1950. 00 withdrawn without our permission. But capitec is quick to point out that "I completed the transaction"
In other words, ALL card theft/****s/clones can get away with it because there is no legal recourse. I find the total lack of sympathy from a major banking institution totally unacceptable. And even going so far as to accuse me....
The staff at the branch were great with help, but the 2nd in charge guy was actually upset that we had dared to go to SAPS because he would have preferred to deal with it quietly. HOW EXACTLY if you arent going to refund us. It may not have been a huge sum of money to you as a bank, but it was all we had, which was needed in this lockdown time. We also have to pay for food. But to be told that i am responsible is not acceptable, and is a sad indication of the times we live in. ******** can rob you legally.
Capitec: Your unauthorised transaction claim is closed. The Ombudsman for Banking Services can be contacted on *** or *** for further assistance.
My card was cloned by a scanning device (disguised as a cheap cell phone) left at the atm, and DESPITE cctv footage from the garage involved, still denied our claim. According to Capitec, I entered the pin, withdrew the cash and only after the transaction went to report to our capitec branch. What is accurate is that the card was swallowed by the machine, wouldnt cancel the transaction, wouldnt return the card. At this point we went to report to capitec, as that card was the only way for us to purchase groceries. En route the bank notification sms came through about withdrawals. Our account was emptied. R1950. 00 withdrawn without our permission. But capitec is quick to point out that "I completed the transaction"
In other words, ALL card theft/****s/clones can get away with it because there is no legal recourse. I find the total lack of sympathy from a major banking institution totally unacceptable. And even going so far as to accuse me....
The staff at the branch were great with help, but the 2nd in charge guy was actually upset that we had dared to go to SAPS because he would have preferred to deal with it quietly. HOW EXACTLY if you arent going to refund us. It may not have been a huge sum of money to you as a bank, but it was all we had, which was needed in this lockdown time. We also have to pay for food. But to be told that i am responsible is not acceptable, and is a sad indication of the times we live in. ******** can rob you legally.
's update17 Apr 2020, 17:28
Reviewer Update
Capitec Bank has REP****, with the following.
Capitec: Your unauthorised transaction claim is closed. The Ombudsman for Banking Services can be contacted on *** or *** for further assistance.
My card was cloned by a scanning device (disguised as a cheap cell phone) left at the atm, and DESPITE cctv footage from the garage involved, still denied our claim. According to Capitec, I entered the pin, withdrew the cash and only after the transaction went to report to our capitec branch. What is accurate is that the card was swallowed by the machine, wouldnt cancel the transaction, wouldnt return the card. At this point we went to report to capitec, as that card was the only way for us to purchase groceries. En route the bank notification sms came through about withdrawals. Our account was emptied. R1950. 00 withdrawn without our permission. But capitec is quick to point out that "I completed the transaction"
In other words, ALL card theft/****s/clones can get away with it because there is no legal recourse. I find the total lack of sympathy from a major banking institution totally unacceptable. And even going so far as to accuse me....
The staff at the branch were great with help, but the 2nd in charge guy was actually upset that we had dared to go to SAPS because he would have preferred to deal with it quietly. HOW EXACTLY if you arent going to refund us. It may not have been a huge sum of money to you as a bank, but it was all we had, which was needed in this lockdown time. We also have to pay for food. But to be told that i am responsible is not acceptable, and is a sad indication of the times we live in. ******** can rob you legally.
Capitec: Your unauthorised transaction claim is closed. The Ombudsman for Banking Services can be contacted on *** or *** for further assistance.
My card was cloned by a scanning device (disguised as a cheap cell phone) left at the atm, and DESPITE cctv footage from the garage involved, still denied our claim. According to Capitec, I entered the pin, withdrew the cash and only after the transaction went to report to our capitec branch. What is accurate is that the card was swallowed by the machine, wouldnt cancel the transaction, wouldnt return the card. At this point we went to report to capitec, as that card was the only way for us to purchase groceries. En route the bank notification sms came through about withdrawals. Our account was emptied. R1950. 00 withdrawn without our permission. But capitec is quick to point out that "I completed the transaction"
In other words, ALL card theft/****s/clones can get away with it because there is no legal recourse. I find the total lack of sympathy from a major banking institution totally unacceptable. And even going so far as to accuse me....
The staff at the branch were great with help, but the 2nd in charge guy was actually upset that we had dared to go to SAPS because he would have preferred to deal with it quietly. HOW EXACTLY if you arent going to refund us. It may not have been a huge sum of money to you as a bank, but it was all we had, which was needed in this lockdown time. We also have to pay for food. But to be told that i am responsible is not acceptable, and is a sad indication of the times we live in. ******** can rob you legally.