Capitec not doing what they say they will do-useless bank

Capitec is a ****y bank, thanks God I stopped my salary deposit into that Capitec account. Low charges, low service to no service at all. Money came out of my account at 4am in the morning with a description that said online petrol transaction. I called the call center that very morning, to report this incident, the agent told me that she would stop my card for further investigation, I will not be able to transact on my account while the investigating, I said it's fine she can go ahead, because i would want to know what the heck happened. Ref no.:***3 was given to me. Yey bakwethu need I tell you no card was stopped, I still transact on my account, I really don't know le bank if it thinks I would want them to keep my money safe.... really useless bank. What if another ********** transaction happens? Answer that Capitec?%@%*