Capitec not doing enough to assist clients who are ****med

My mom got ****med and Capitec is doing nothing to help her get her money back, they did not even open a case for because they say that the ******** used the card to swipe alcohol, I don't know how is that her problem though because she is just a victim

What happened is that her card was swallowed by the ATM, my mom then went to the Capitec branch to tell them what happened but when she got to the branch, there was no electricity so the person who was assisting her, took the phone and dialed the called centre to have her card blocked.

They did not tell her that the money was taken from her account or anything of that sort, to her surprise when she arrived home, she saw an sms that money was withdrawn from her account. So today she went to the bank and the told her that she cannot open a case for her because the ******** used her card at liqour stores. I blame capitec for not having electricity on the day of the incident,1. I mean how do you run an entire bank without having a back up plan 2. How did the call centre not detect that the money is being withdrawn from the account. I believe that the bank should investigate this matter and re-imburse the client.

Another thing is that the bank is aware of such incidents in the area... The bank consultant told my mom that similar cases have been reported recently in the area. What is capitec doing to protect its clients in such matters.

My mom had to wait for the day that there is electricity in town so that she can get a new card and to check if her money was not taken from her card. Capitec is also to blame for this.