TF
Tanya F

1 reviews | Active since Jan 2019

19 Jan 2019, 10:13

Capitec not depositing money into my account!

I went to deposit cash into my own account at an atm at Loerie park centre in George after 8pm wednesday night. While the machine was counting the cash it suddenly cancelled the transaction, kicked out the card but kept the cash. But nothing was deposited into my account. I went to the bank the next morning and they said they would look into it. Now its Saturday and STILL no money reflecting in my account. I had to pay my rent, so I am in desperate need of my funds. I has been to the bank 3 times, and now they say it will take 7 working days!This is unacceptable! I want my money paid to my account TODAY! I will take it further & I will also go to any & all newspapers that will listen!

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Jan 2019, 10:01
Official
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank