Capitec not communicating

Item: Capitec Bank
Rating: 1
Author: Kgomotso M

I have an issue with Capitec Bank. They blocked my account and uplifted the ban but refuse to inform my two other banks that they have uplifted the ban, It has been very frustrating getting any resolution through the branches, email and calls. Still no resolution. How I wish someone would take the time to resolve this ASAP

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

22 Jun 2023, 17:36

Good day Kgomotso

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Best regards,

Capitec Bank's reply22 Jun 2023, 17:36

Official

Best regards,

Kgomotso M's updateReviewer Update

23 Jun 2023, 18:02

Good day,

The official, Emmanuel, contacted me and resolved my issue within the same day after over 10 days of frustration. If you do not improve your communication you will lose your clients

Kgomotso M's update23 Jun 2023, 18:02

Reviewer Update

Good day,

The official, Emmanuel, contacted me and resolved my issue within the same day after over 10 days of frustration. If you do not improve your communication you will lose your clients