JJ
Jako J
1 reviews | Active since May 2018
26 Oct 2019, 05:49
Capitec not assisting their own clients
Ive been battling endlessly to get a "hold" on my account released, been in and out of branches, sent a ton of emails, wasted a lot of airtime trying to speak to a person that may be able to help and im just not getiing anywhere. Nobody in the entire capitec bank group is either able or willing to assist.
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Replies (2)JJ
Jako J's updateReviewer Update
26 Oct 2019, 08:27Tried to phone Gerrie Fourie thinking that may help, it took R30 airtime and i never spoke to a real person.
JJ
Jako J's update26 Oct 2019, 08:27
Reviewer Update
Tried to phone Gerrie Fourie thinking that may help, it took R30 airtime and i never spoke to a real person.
Capitec Bank's replyOfficial
28 Oct 2019, 09:43I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply28 Oct 2019, 09:43
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank