Capitec not assisting in ***** case

On the 10 of November my phone and car keys was ****** and after struggling to get to a phone to get my car towed and to get home to block my mobile app only to realize the next day after returning from police station and getting a sim swap that my bank account was emptied! I went to a nearby branch to report that my bank account is empty and oped a ***** case. The cashier at the branch was very helpful and tried to keep my updated regarding my case unfortunately the banks ***** department phoned me to say there is is nothing they can do due to the cash was withdraw via cash send. That I understand but I'm now very worried that capitecs app is nou secure because these ********* was able to access my phone and get into the app very quickly and sins the bank does not take responsibility there is also no inventive for them to secure the app. I'm writing this as a warning to other clients of Capitec that they should not save money in there accounts because if something happens the bank wil not hep at all