Capitec not accountable and Poor Client experience

Very disappointed at Capitec not prepared to take responsibility for pure negligence which cost me to loose an interest on my fixed investment amounting to R22 000. I phoned the contact centre more than 8 times since 6th of Nov and was posted from pillar to post and finally straw to complaints call centre whereby every time the consultant who either escalate the matter and come back to you. To cut the long frustrating story short was given a Ref no ********** 3.