Capitec not a helpful bank bad service

I was card ****med at a standard ATM my card was swallowed and did not want to come out and next minute while i am trying to go buy airtime to phone my bank Capitec to stop my card, in shock forgetting i have the app on my phone and that it operates without airtime, half of my hard sweat earned tears are withdrawn from my account, I go to my bank that i am supposedly , suppose to put all my trust in they tell me we can only replace your card and they still give me a card with out my name printed on our anything, but they deduct for that card , this is the eldorado park branch , so I went to the Pretoria branch seeing that i was in that area at that point and they assisted me advising firstly that they would have to refund me R65.00 for my card as the card they gave me was not even printed on and they never even offered to offer me card insurance, however the Pretoria branch , logged a case with ***** , got a reference number, but i know they wont refund my money ,the way they do not even care about there customers, i am thinking of changing banks!!!!! I tried to withdraw money and the money never came out but it tells me that a huge amount of R2000 was taken.