Capitec Northgate Branch Terrible Client Service

I received the worst service ever at the Capitec Northgate branch. I went in to enquire about money that needed to be repayed into my account by Capitec . I submitted all the documents requested last week. Today I went to follow up only to be told to sit and wait for the manager to help me. I sat and waited for the manager for her only to show up with an attitude. This woman says 'what can I do for you, I tried to explain the story mid sentence she stops me and asks me for my ID number so I give it to her and she interrupts me and asks me how she can help. So I proceed to explain that she can't help because she isn't listening to me as her client. It is appalling that Capitec Northgate has a branch manager (Tebogo Komane) with no courtesy, no customer care and complete disrespect and disregard for Capitec clients. What kind of message are you sending out to clients Capitec?