Capitec no service

I am disgusted with the putrid service given by capitec bank. I have been a client of this bank since the start of their business. I have been strugglingto gain access to my husbands account for the last 2 months now. My husband is currently incarcerated hence me having to manage his finances. I provided a Power of Attorney document drawn up by an attorney however I was told i need to get a new one from a court and then wait another 7-14 days for feedback. Im frustrated and at wits end with this bank.