Capitec no response no communication!!!

I contacted Capitec on the 25th of October 2020 for an payment made in error to be reversed. Cannot do this from Capitec which I feel is disgusting. ALL other banks have this function even my least favorite bank FNB. Surely I should be able to reverse transactions made in error. It is my account after all. I was informed that the transaction was going to cost me R160. I asked them to proceed. I did not hear anything from Capitec. Yesterday I contacted Capitec bank and was informed that SABC will not allow the reversal. The consultant provided me with a contact number ***. This number is not answered at all, so what is the purpose of this number??? I am going to loose this R1000 now due to my stupidity and also my Wonderful Banks inability to reverse my own mistake!!!! Well done Capitec, dissapointted me yet another time. Maybe I should consider moving to another bank where I can reverse my own mistakes!!!!