Capitec - No paid-up letter up to 6 months

I was owing Capitec but I lost my job and my account was handed over to Daly Credit Corporation. In January 2023 I fully paid my account but since then, I’ve never received my Paid-up letter ever since. When I check my credit score to this day it says that I am still paying Capitec account. Every time I contact Daly Corporate with this situation, they say they are waiting on Capitec to send the letter. It’s almost 7 months and I haven’t been helped.