1 reviews | Active since Mar 2014
Capitec NO HELP desk.
Worst help desk experience ever. Help desk agents not competent in English and or communication s****s, unwilling or unable to assist. Extremely frustrating to waste effort, time and expensive airtime on this *********** help desk team. Walk in Bank visit or a change of bank appears to be the only method of ensuring satisfaction??? Help desk staff should be properly trained???
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Good day Mrs Campbell
I regret to learn of your negative experience, the matter has been noted and escalated.
I have provided written feedback to your email address ***
I trust that the issue is resolved
Complaint Management
Capitec Bank
Best regards,
Good day Mrs Campbell
I regret to learn of your negative experience, the matter has been noted and escalated.
I have provided written feedback to your email address ***
I trust that the issue is resolved
Complaint Management
Capitec Bank
Best regards,