CAPITEC - No Business Immediate payments / Poor call center assistance

I am experiencing "technical" issues while trying to make payments for the past 2 days. It is of UTMOST importance that I make certain payments. I called the call center, and was advised they only deal with general inquiries and cannot assist. They need to escalate it to the technical department via email. I asked for a direct number, and was told they don't have one. What a lie. Who cannot be contacted today by phone??? In any case, reluctantly I asked them to escalate the matter. I received no feedback. Called again. Heard the same story. Asked to speak to a supervisor. Eventually the agent came back stating they now (suddenly) have investigated the matter, and I cannot make an immediate payment to a business account. Only accounts in someones private capacity. What a STUPID STUPID rule. Business needs money to reflect before they can release goods. Which means you cannot buy anything from any business via eft as the money wont reflect and you cannot get the goods. I am really disappointed at Capitec and at the call centers lack of assistance.