CAPITEC NO BETTER THAN THE *********RS WHO TOOK MY MONEY

I was a victim of ***** in October 2021, I have opened a case with Saps they have requested a bank statement to show to which account the money was transferred to. I WENT INTO THE BANK AND WAS TOLD ON THE 23RD DECEMBER IT WOULD TAKE 3 WORKING DAYS TO DATE NO ONE HAS SENT THE STATEMENT FIRSTLY CAPITEC CANNOT TELL ME THE HELL BIANCA KOEKEMOER IS THAT DID A FINANCE APPLICATION ON MY NAME AND NOW ALL I AM. ASKING FOR IS THE BANK STATEMENT AND TO DATE DARREN HAS HOT GOTTEN BACK TO ME CAPITEC IS COMPLETELY USELESS AND THEY DON'T CARE TO THEM 1600 MAY NOT BE ALOT THEY REFUSED TO REFUND ME AND NOW THEY DON'T WANT TO SEND MY STATEMENT SAPS NEEDS IT TO OPEN A 205 WHY ARE U GUYS SO HOPLESS.