CAPITEC NIGHT MARE

You guys are making our lives very difficult and this is horrible to experience because this is my money. Yesterday I made a payment for my contract to telkom on the telkom app and the payment shows pending on the capitec app, I called Telkom 24 hours later they say they didnt recieve the payment I must speak to capitec. GUESS WHAT Capitec wants me to get an authority letter for them to realse payment,,,ive been calling capitec and they all say the same thing,,,A bank ive trusted for years has failed me... I need help asap