TS
Tawfeeq S

1 reviews | Active since Mar 2017

11 Aug 2021, 11:18

Capitec New Banking ****P

The Capitec app update is horrible, I need a new phone to have this app and in this time of financial difficulty your "upgrade" has shown that this is not a bank for the working people because we have to get new phones because our phones are not compatible with your new app. I do not feel compatible with Capitec no more due to this. It has made my life so difficult where I now have to go to the bank more because the USSD function can't do half of what the app did. I am frustrated with this, I have to now go make manual payments for people who are not banking which Capitec and stand in queues because I cannot add a beneficiary. You guys have made banking for those who are more fortunate and not for the average joe who does not have the new phones or technology. #BringBackTheOldApp

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Aug 2021, 11:22
Official
Good day Tawfeeq 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank