MH
Melanie H
1 reviews | Active since Jun 2021
25 Jun 2021, 09:25
Capitec New App - no access
Can you believe Capitec does not have a process in place for overseas clients to register their new app. I am based in Ireland and called Capitec 3 days ago. The agent took my details and said someone would call me in 24 - 48 hours, I have not had a call and I cannot access any of my banking. They have my international number (+***57). This is shocking service!!!. I have been a Capitec client for 13 years. I would like this resolved today.
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Replies (2)
Capitec Bank's replyOfficial
25 Jun 2021, 09:27Good day Melanie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jun 2021, 09:27
Official
Good day Melanie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MH
Melanie H's updateReviewer Update
25 Jun 2021, 12:34Please could I receive a call today since it is month end/pay day and I need to access my account. I can’t wait another business day. I was promised a call back with 24-48 hours on Tuesday 22nd.
MH
Melanie H's update25 Jun 2021, 12:34
Reviewer Update
Please could I receive a call today since it is month end/pay day and I need to access my account. I can’t wait another business day. I was promised a call back with 24-48 hours on Tuesday 22nd.