WG
Wilhelm G
1 reviews | Active since Oct 2022
30 Aug 2024, 19:20
Capitec never there when you really need them
Since Capitec took over Merchantile I had nothing but bad experiences. I had to make an urgent payment tonight for medication and its the first only bank that does not do immediate payment after 5 but only during office hours. How the hell does that work. I needed cash urgently paid to another account due to medical reasons and I can't because of this.
Do they want all the businesses to go to FNB or ABSA. ***. Capitec wake up. Its the 21st century. Get with the times and improve your infrastructure. I have emailed last year and nothing was done and now I have an emergency and Capitec doesn't care.
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Replies (3)
Capitec Bank's replyOfficial
30 Aug 2024, 20:11Hi Wilhelm, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply30 Aug 2024, 20:11
Official
Hi Wilhelm, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's replyOfficial
02 Sept 2024, 10:54 Hello Wilhelm
In response your complaint, kindly refer to our telephone conversation held on 02 September 2024 / email correspondence sent to you on 02 September 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 02 September 2024 / email correspondence sent to you on 02 September 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
Capitec Bank's reply02 Sept 2024, 10:54
Official
Hello Wilhelm
In response your complaint, kindly refer to our telephone conversation held on 02 September 2024 / email correspondence sent to you on 02 September 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 02 September 2024 / email correspondence sent to you on 02 September 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
WG
Wilhelm G's updateReviewer Update
02 Sept 2024, 10:56A consultant of Capitec contacted me today and advised they will escalate the matter and see if they can't add the functionality. Thank you Capitec for your quick response in resolving this issue. Your assistance is greatly appreciated.
WG
Wilhelm G's update02 Sept 2024, 10:56
Reviewer Update
A consultant of Capitec contacted me today and advised they will escalate the matter and see if they can't add the functionality. Thank you Capitec for your quick response in resolving this issue. Your assistance is greatly appreciated.