Capitec Negligence

I went to an atm and withdrew cash, 20 minutes later I received a sms stating that the same amount was withdrawn from the same atm then I received another sms stating cash withdrawal correction. I tried calling the bank to no avail as the number does not work. I went to the bank, a consultant said they will investigate and the money will be reversed back into my account , however my incident was closed with no feedback and no money received. Absolutely pathetic and ********* behavior from a bank I've trusted with my money for over 10 years.