PH
Pieter H
1 reviews | Active since Oct 2017
23 Aug 2019, 13:35
CAPITEC NEGLECTS THEIR CUSTOMES - dropping phones while talking, refusing to assist
They have the worst cuastomer service ive ever come across hanging up on clients mid sentence being rude refusing to call ne back aftyer she dropped the phone.
And all I wanted was a payment reversal
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
23 Aug 2019, 14:19I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply23 Aug 2019, 14:19
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
11 Sept 2019, 14:54Good day Pieter H
We have attempted contacting you with regards to your matter, without success.
Please call us on ***.
Kind regards
Complaint Management
Capitec Bank
We have attempted contacting you with regards to your matter, without success.
Please call us on ***.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply11 Sept 2019, 14:54
Official
Good day Pieter H
We have attempted contacting you with regards to your matter, without success.
Please call us on ***.
Kind regards
Complaint Management
Capitec Bank
We have attempted contacting you with regards to your matter, without success.
Please call us on ***.
Kind regards
Complaint Management
Capitec Bank