Capitec Negative Bank Image

The Capitec banking phone app is user-friendly and easy to navigate. I had no issues until I had an issue. . . .

On 25th November Saturday, I attended an event in Sandton, Businesses were exhibiting and I thought to support small business and purchased food products from one of the merchants' stands. I promptly left with my card and product purchased after swiping my Capitec Card in a Yoco Machine. I made no other purchases the entire weekend.

Much to my dismay 3 unauthorised transactions were debited to my Capitec account. Three UBER transactions were debited to my personal Capitec Account hours after this event. I immediately canceled the card. and contacted the Capitec ***** department. Unfortunately Uber could not trace these unauthorised transactions. I urgently requested that CAPITEC investigate these unauthorized transactions. The ***** department said that the 3 transactions were authorized transactions and were not prepared to reverse the *****ulent transactions made. Ironically Capitec could not prove how they were authorized. and were not prepared to assist me further. even though these transactions were never authorized. I offered Capitec the Merchant name and number but they were not interested in investigating further.

Unfortunately, the onus lies with my Financial Institution, Capitec, to ensure its customers are protected and cared for. Case in point Capitec fell very short. As a customer of Capitec, I am extremely disappointed with Capitec's efforts to prevent *****ulent transactions. Operational compliance offered no reference numbers, no standard Dispute forms to complete,

Capitec is not a FNB that stands out receiving positive operational reputational net sentiment scores.

Capitec has an overwhelming amount of complaints lodged relating to poor customer services and digital experiences that do not always meet their customers' needs.

At one point I had considered looking into Capitec Investment offerings, but based on my latest experience. that's off the radar.

Be vigilant when swiping your Capitec card, as these ******* are slick.