Capitec Needs to upgrade their system!!!!

I’ve had a full 6 month run around with Capitec and till this day I have not gotten my money back. I tried to withdraw R400 from a cash send I had sent myself and the machine at Makhetha Soweto printed out a receipt stating that R200 came out but I never received it, I pressed the cancel button a lot until the machine restarted and had displayed an “Out-Of-Service” on screen. I went to pick n pay Makhetha and I got the other R200, I was so confused cause I’ve never received (half the money from any cash send I’ve ever sent myself) I then called the call centre with no help cause the guy who Assisted me did not even create an incident for me until I went to Maponya Mall and the sweet consultant assisted me in creating a ticket/ incident for me, i was told that I would receive a response after 7 days, and after 7 days I still did not receive that response. I’ve been going back and fourth with them for months until last month when I was notified (when I went to the bank)that I would not receive a refund as the money went out “according to their system”

Capitec needs to upgrade their systems!!! Cause now I lost money that I can never get back “according to their system”