Capitec needs to train staff on how to handle cash

This bank is just running like a stockvel, I logged an incident with them on wed the 5.06.19 today is the 12.06.19 no one from them came back to give feedback, an amount of R1 999.00 went off my account and I immediately called them all they could say is that they cannot do anything except me changing my card. The money does not get released instantly it stays in the bucket account for such reasons so that when there is a dispute it can be held back but not Capitec. I am so going the Ombudsman route.