Capitec needs to sort out their problems.

My card was ****** and I had to stop it the person that was assisting me stopped my card but did not stop my virtual card a new card was made. On my new card money keeps on being charged for Uber. I sent Uber a email and uber could not account for the money because it was a “approved transaction” yet I did not request a ride on uber I then called the bank and the lady who assisted me check she confirmed that money is going out of my account but the account number was not the same the account number was the one I used on my previous card she then confirmed that it is a digital card I DO NOT HAVE A DIGITAL CARD ON MY APP it’s my previous digital card that was supposed to be stopped when I went to the branch to stop my card. Uber had taken about R400 from my account from a digital card that I can not account for no re fund has been given or solution has been provided. my question is why is my past card still linked to my current card when it was reported ******????? Capitec needs to do something about this because I have proof of everything I have stated in this complaint.