Capitec needs to provide proper answers

Hi, i am so disappointed at capitec as I sold my vehicle to a friend of mine he paid me from a capitec bank account to my capitec bank account on the 17th November 2023,after 6 days of the money being in my account the money is now frozen on the 23rd November 2023.I went in to capitec bank with my friend who bought my vehicle to find out what is going on, why is the money frozen and they all are giving me different answers and can not give me a proper answer why the money got frozen,please can someone help me as I also submitted documents and affidavits to capitec bank to show them I sold my vehicle and I need my money as my vehicle is gone.i do have a reference number from capitec bank: ***