Capitec needs to fix it's ways of client urgency

I went to Capitec Fourways crossing after not being able to withdraw a cash send sent to me by a friend of mine the manager kgotso and the consultant Neethesh kept giving excuses as to how there is no way they can assist with the query on the day.further more it seemed regardless of the fact that I had now been inconvenienced by their ATM I am now stuck not being able to fees my child due to capitecs *********** ways with client services.i would like some form of compensation for the level of distress as well as the amount I am meant to withdraw and let's not forget the fact that I waited in the branch for 3 hours to the degree where it felt as though they were trying to run out the clock