NN
Nomsa N
1 reviews | Active since Jul 2025
13 Feb 2026, 06:38
Capitec Name error
Yesterday Capitec made a blunder with a WhatsApp message they sent me, calling me by a wrong name. They quickly rectified it with a well received apology
My concern though is, they have never made a mistake as this in all the years I have been with them, what else was an error and should I be concerned?
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
13 Feb 2026, 08:37Hello, you are through to Sihle N,
Please allow me a few minutes to fami****ise myself with your query.
Best regards,
Capitec Bank's reply13 Feb 2026, 08:37
Official
Hello, you are through to Sihle N,
Please allow me a few minutes to fami****ise myself with your query.
Best regards,
Capitec Bank's replyOfficial
13 Feb 2026, 08:40At times, when assisting multiple clients simultaneously, there may be occasional confusion that results in addressing someone by the incorrect name. I sincerely apologize for any inconvenience this may have caused and appreciate your understanding.🙏
Best regards,
Capitec Bank's reply13 Feb 2026, 08:40
Official
At times, when assisting multiple clients simultaneously, there may be occasional confusion that results in addressing someone by the incorrect name. I sincerely apologize for any inconvenience this may have caused and appreciate your understanding.🙏
Best regards,
Capitec Bank's replyOfficial
13 Feb 2026, 08:52Are you still with me?
Best regards,
Capitec Bank's reply13 Feb 2026, 08:52
Official
Are you still with me?
Best regards,
Capitec Bank's replyOfficial
13 Feb 2026, 09:03Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.
Best regards,
Capitec Bank's reply13 Feb 2026, 09:03
Official
Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.
Best regards,
NN
Nomsa N's updateReviewer Update
13 Feb 2026, 17:45Thank you to Amy who called me this afternoon to verify what I was seeing on WhatsApp and explaining how the error could and in future may occur again. It has nothing to do with any security breach and no impact on my personal details. It's good to start the weekend reassured that my interests are in very capable hands. Thank you Amy! You are awesome!
NN
Nomsa N's update13 Feb 2026, 17:45
Reviewer Update
Thank you to Amy who called me this afternoon to verify what I was seeing on WhatsApp and explaining how the error could and in future may occur again. It has nothing to do with any security breach and no impact on my personal details. It's good to start the weekend reassured that my interests are in very capable hands. Thank you Amy! You are awesome!