********** Capitec N1 City Branch Service and Capitec Head Office

Absolutely ********** experience at branch and call in service.

On Sunday 30 March 25 I went to N1 City Mall Capitec branch. They have 4 ATM machines which all can accept deposits. Only 1 was a accepting other 3 only able to withdraw.

There was a long line of people standing waiting to use the ATM.

At one point a lady was stuck on the ATM f jut short of 10minutes. She tried to call for assistance through window. A person in the line had to just about go beg the entrance assistant at the bank to go assist. She assisted for about 5 minutes and left.

The lady struggled for another 10 minutes until the people in line had to beg the assistance person at entrance to go help again.

Me and the other people then asked to see the manager. She walked in to a lady that has the whole +30minutes we were there been standing next to a pillar and kept going on her phone. She talked to her. She turned looked at us and just stayed there.

The assistance lady eventually came past us again. IA sked where is the manager we called. She said oh its the lady their by the pillar on her phone.

Incredible. The manager is just standing in branch on her private phone. Ignoring customers having to stand in line for now close to 45minutes. Even after being told we were calling her.

Thats absolutely terrible from a manager.

She eventually came to us. There was also another Capitec lady with long pony tail hair just laughing at us standing in the line and even came to fetch the assistance lady.

ABSOLUTELY TERRIBLE BRANCH!!!! They are more worried about being on their personal phones and ignoring issues of Capitec customers.

I logged a complaint ***. Was told will be contacted by complaints department within 24 hours. Even says this on Website.

Well 48 hours later I phone to enquire about progress. Told they will escalate complaint and I cant be put through to complaints department.

Well now 80 hours later and another 2 calls of which I was told they will phone before end of day at 16h00.

Again did not happen.

I am pretty sure the Branch and Branch managers gets their bad service they give to customers from head office. As it seems to be how Capitec operates.

Also how do you lodge a complaint against the complaints department who you can not even phone.