Capitec my money is not safe I want out of your bank

Hi my name is Ruth Ntshona last month I made a reservation with Airbnb there was a miscommunication between me and Airbnb so they refunded the money they had debited from me for almost 2weeks I thought the problem was with Airbnb fought them thinking they are withholding money I needed to use because each Time I went to capitec they blamed Airbnb, they would say I must print out a bank statement that cost R2,50 I went there for 3weeks everyday to find out what was happening with the money I wasted petrol driving to the branch everyday to be taken from pilla to post, only to find out that my money is still not processed by the bank and now the bank says the matter is going under investigation it has been under investigation from the 13th of December till now I was even told that I needed to pay an admin fee for them to investigate the matter on top of such inconvenience they are inconveniencing me even more I am just confused why my money is under investigation for so long my holidays where compromised. When I called the customer care center last week the lady was so rude told me they elavated the matter to the card department on the 13th of December and the card department hasn't responded to them,called again yesterday she was rude again, she says how long did they say the investigation would take I am extremely disappointed and want out of capitec it's almost a month now.